SaraDesk Privacy Policy

Last updated: May 25, 2026

SaraDesk ("we", "us", "SaraDesk") provides an AI voice receptionist service for property managers. This policy describes what data we collect, how we use it, and your choices.

1. What data we collect

• Account information you provide when calling our sales line or signing up: your name, your company name, business email, business phone number, billing details.
• Property and operational information you provide for setup: property addresses, rental terms, calendar availability, receptionist policies, maintenance routing preferences, escalation contacts.
• Call recordings and transcripts from interactions with our AI receptionist (Sara) or our AI sales agent (Sam). Calls are recorded and transcribed for service delivery, quality assurance, and to provide you with call history in your dashboard.
• Technical data from your use of our services: phone numbers used to call us, timestamps, API request logs, and similar service-operation metadata.

2. How we use it

• To provide the receptionist service to you and your tenants/prospects.
• To send you account-related SMS such as billing setup links (Stripe), calendar OAuth connection links, trial-activation confirmations, booking notifications, and maintenance ticket forwards.
• To process billing through Stripe and maintain your subscription.
• To improve service quality, debug issues, and prevent abuse.

3. Mobile information sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• We do not sell your information to third parties under any circumstances.
• We do not share your information, including mobile phone numbers and SMS opt-in records, with third parties or affiliates for marketing or promotional purposes.
• We share information only with the service providers required to operate our service: Twilio (telephony + SMS delivery), Vapi (AI orchestration), Stripe (billing), Cloudflare (hosting). These providers act as data processors and are contractually restricted from using your data for their own marketing.

4. SMS messaging program

Program name: SaraDesk Transactional Messages.

Program description: SaraDesk sends transactional SMS messages to customers about their account, including: billing setup links (Stripe checkout), calendar OAuth connection links, signup confirmations, booking confirmations sent by your AI receptionist Sara, day-before booking reminders sent to your prospects, maintenance ticket forwards from your tenants, and dashboard access links.

How customers opt in: Customers opt in by either (a) signing up through our public web form at https://saradesk.com/signup, which collects their mobile number explicitly for transactional SMS, or (b) calling our sales line and verbally providing their mobile number to our agent for the same purpose. By providing your mobile number through either method, you expressly consent to receive transactional SMS messages from SaraDesk at that number.

Message frequency: Recurring messages. Approximately 5–50 messages per month per active account, depending on call and booking volume.

Message and data rates: Message and data rates may apply per your carrier's plan.

Opt-out: Reply STOP to any SaraDesk SMS at any time to immediately unsubscribe from all SaraDesk text messages. Confirmation of opt-out will be sent.

Help: Reply HELP to any SaraDesk SMS for assistance, or email support@saradesk.com.

Carriers: Carriers are not liable for delayed or undelivered messages.

5. Service providers

We use Twilio for SMS and voice telephony, Vapi for AI assistant orchestration, Stripe for payment processing, and Cloudflare for hosting. Each provider has their own privacy practices. We share only what is operationally necessary.

6. Data retention

Call recordings, transcripts, and account data are retained while your account is active. On cancellation, we retain billing records for the period required by applicable tax and accounting law and delete operational data within 30 days.

7. Your choices

You can request data export or deletion by emailing support@saradesk.com. You can opt out of SMS at any time by replying STOP. You can cancel your subscription from your dashboard.

8. Contact

SaraDesk — Lake Havasu City, Arizona, USA — support@saradesk.com