← All help articles

How to change your business hours

Your business hours tell Sara when showings can happen. She'll still answer calls 24/7 and always book — but showings outside of business hours get automatically nudged to the next available in-hours slot.

Steps

• Open your dashboard (link is in your welcome email and SMS)
• Scroll to Sara's playbook section
• Look for the working hours line. Edit it in plain English — e.g. "Monday-Friday 9am-6pm, Saturday 10am-2pm, Sunday closed"
• Click Save policy
• Changes take effect on the next call (no redeploy needed)

Common formats Sara understands

• "Mon-Fri 9am-5pm, weekends closed"
• "Every day 8am-8pm"
• "M-F 9-5 Pacific" (you can specify a time zone if it's not your customer-record default)
• "Closed Sundays and major US holidays"

What happens outside business hours

A caller at 11pm asking to tour tomorrow at 9am → Sara books it (the showing is in-hours).

A caller at 11pm asking to tour at midnight → Sara offers the nearest in-hours slot ("I can do tomorrow morning at 9 or 10 — which works?"). She never refuses, only redirects to a workable time.

Emergencies (no heat, flooding, etc.) bypass business-hours logic and always dispatch immediately per your emergency policy.