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What to do if Sara missed a call

Sara's uptime is extremely high (>99.9%), but no system is perfect. Here's what to do if a call didn't get through.

Confirm the call actually reached Sara

• Open your dashboard → Recent bookings and Open maintenance tickets to see if the call was handled
• Check your Twilio call logs (if you have access) — every call to your forwarded number shows up
• Check your phone's "missed call" log — if the call rang to your phone instead of forwarding to Sara, your forwarding may have dropped

Most common cause: forwarding got disabled

Carrier-side forwarding sometimes turns off after:

• Carrier maintenance / network changes
• Phone reboots (rare but possible)
• Number porting / line changes
• Manually toggling forwarding off

Re-enable forwarding using the instructions in the [forwarding article](/help/forward-your-number) above.

If forwarding is on but Sara didn't pick up

Email support@saradesk.com with the caller's phone number and approximate time. We can pull the Vapi call log and tell you exactly what happened.

Set up a missed-call alert

In your dashboard, enable the Missed-call / Sara failure alert notification. We text + email you the moment any call to Sara fails to complete, so you don't have to discover it from an angry tenant the next morning.