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What Sara can and can't do

Plain-English breakdown of Sara's current capabilities and limits.

What Sara CAN do today

• Answer your business line 24/7 (uptime >99.9%)
• Greet callers as your business name
• Look up properties from your roster (by address, neighborhood, partial match)
• Quote rent, availability, square footage, and other documented details
• Book showings on your connected calendar
• Reschedule or cancel showings mid-call
• File maintenance tickets with property, unit, issue, urgency, callback number
• Triage emergencies (no heat in winter, flooding, gas leak, etc.) and dispatch per your policy
• Take messages for the property manager on out-of-scope topics
• Remember returning callers and reference past interactions

What Sara CAN'T do today

• Speak languages other than English (Spanish on the roadmap)
• Read your AppFolio / Buildium directly (CSV upload required today; integration coming)
• Make outbound calls (e.g. calling tenants who are late on rent) — inbound only for now
• Transfer calls live to you (she takes a message + texts you instead)
• Answer questions outside your documented playbook (she'll take a message)
• Negotiate rent, accept rent payments, or modify lease terms
• Make legal commitments on your behalf (security deposit disputes, eviction, ADA accommodation)
• Show up in person to a maintenance issue (she dispatches per your policy)

What's coming

• Multilingual support (Spanish first)
• Live AppFolio + Buildium integration (partner program review pending)
• Outbound calling (late-rent reminders, follow-ups, etc.)
• Per-property analytics dashboard
• Custom voice options

If you have a "can Sara also..." question, email support@saradesk.com — we read every request and they directly inform what we build next.