SaraDesk SMS Program Disclosure
Last updated: June 9, 2026
This page describes the SaraDesk SMS messaging program in full detail and exists to give Twilio's A2P 10DLC review team, our customers, and other interested parties a single source of truth for what messages we send, how customers opt in, how to stop receiving messages, and what data is collected. Everything below is visible without filling out any form.
1. Program at a Glance
| Program name | SaraDesk Transactional Messages |
| Brand | SaraDesk (operated by SaraDesk LLC, an Arizona Limited Liability Company) |
| Use case | Account notifications — transactional only, no marketing |
| Who receives messages | Property managers who sign up at saradesk.com/signup and check the SMS consent box |
| Message frequency | Varies by the customer's incoming call volume. Up to 500 messages per month per customer. |
| Charges | Message and data rates may apply. SaraDesk does not charge anything additional for SMS — it's included in the subscription. |
| Opt out | Reply STOP to any message |
| Help | Reply HELP to any message, or email support@saradesk.com |
| Sender | An A2P 10DLC-registered Twilio phone number; sender ID prefix “[Sara - <company name>]” for customer-facing messages and “[SaraDesk]” for account-setup messages |
2. The Opt-In Consent Language (verbatim)
The text below is the exact consent language shown on our signup form. The user must check the box for this consent before our backend will accept the signup submission.
SMS notifications (optional). By checking this box, I agree to receive recurring transactional SMS from SaraDesk about my account, calls Sara handles on my line, and service updates. Consent is not required to use SaraDesk — customers who leave this unchecked still receive all the same notifications by email. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel. See full SMS Program Disclosure (this page), Privacy Policy, and Terms of Service.
Above is a visual reproduction of the signup-form consent block. The actual checkbox is rendered in the same style at saradesk.com/signup, directly above the “Continue to checkout” submit button. Submitting the signup form without the checkbox checked is rejected by server-side validation.
3. Opt-In Workflow (step by step)
- The property manager navigates to https://saradesk.com/signup.
- They fill out the public signup form with their company name, contact name, business email, and mobile phone number.
- They pick a subscription tier (Starter, Growth, Pro, Enterprise, or Pay-as-you-go).
- Directly above the green “Continue to checkout” submit button, they see the cream-colored SMS notifications card (visually reproduced above in Section 2). Checking the box is optional and not required to use SaraDesk. Customers who leave it unchecked still complete signup; they simply receive notifications via email only.
- They click “Continue to checkout” and are redirected to Stripe Checkout to complete payment.
- If the customer checked the SMS consent box, the first transactional SMS — an account setup link — is sent to the verified mobile number immediately after Stripe payment succeeds, and subsequent transactional messages are sent thereafter.
- If the customer did NOT check the SMS consent box, no SMS is ever sent to that customer. They receive every notification described in Section 4 via email instead. They can opt in to SMS later by updating their notification preferences in their account dashboard.
An audit log of every signup (with timestamp, IP address, consent-checkbox state, and consent text version) is retained by SaraDesk for compliance review. The opt-in flag is stored on the customer record and gated through a server-side check (prefersChannel()) so that no SMS-send code path can fire for a customer who has not explicitly consented.
4. Message Types and Samples
SaraDesk sends only the seven transactional message types listed below. No marketing, promotional, or third-party content is sent.
Type 1 — Account setup link (one-time, immediately after signup)
[SaraDesk] Welcome! Tap to set up your dashboard: https://api.saradesk.com/s/abc123 — bookmark this link, it's how you log in. Reply STOP to opt out.
Type 2 — Calendar OAuth connection link (one-time during onboarding)
[SaraDesk] Connect your calendar so Sara can book showings: https://api.saradesk.com/c/xyz789 Reply STOP to opt out.
Type 3 — Post-call summary (after every call Sara handles)
[Sara - Sunridge Properties] Sara took a call from +19285550100 (45s). Caller asked about 1234 Maple Dr, booked a showing for Tue Jun 16, 2:00 PM. Caller: +19285550100. Reply STOP to opt out.
Type 4 — Booking confirmation (when Sara books a showing)
[Sara - Sunridge Properties] Showing booked: Tue Jun 16, 2:00 PM Phoenix — 1234 Maple Dr for Alex Smith. Reply STOP to opt out.
Type 5 — Day-before showing reminder (cron-triggered)
[Sara - Sunridge Properties] Reminder: showing tomorrow at Tue Jun 16, 2:00 PM Phoenix — 1234 Maple Dr. If you can't make it, call back to reschedule. Reply STOP to opt out.
Type 6 — Maintenance ticket alert (when Sara files a ticket)
[URGENT] [Sara - Sunridge Properties] New maintenance ticket: 567 Oak St unit 4B — reported water leak under kitchen sink. Tenant: Jane Doe +19285550112. Reply STOP to opt out.
Type 7 — Abnormal-call / system-error alert
[Sara ALERT - Sunridge Properties] Call from +19285550199 ended with: system-error. Duration 12s. Check your dashboard for the transcript. Reply STOP to opt out.
5. Keyword Responses (HELP, STOP, INFO)
| Keyword | Auto-response |
|---|
| STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT |
You're unsubscribed. No more messages will be sent to this number from SaraDesk. Reply START to resubscribe. |
| HELP, INFO |
SaraDesk transactional messages. Up to 500 msg/mo. Msg & data rates may apply. support@saradesk.com. Reply STOP to cancel. |
| START, UNSTOP, YES |
You're resubscribed and will receive transactional messages again. |
6. Privacy & Data Handling
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SaraDesk shares information only with the service providers required to operate the service: Twilio (telephony and SMS delivery), Vapi (AI voice orchestration), Stripe (billing), Cloudflare (hosting). See our full Privacy Policy.
7. Contact
SaraDesk — Lake Havasu City, Arizona, USA — support@saradesk.com
For SMS program questions specifically, please email the address above with subject line “SMS Program.”